The Grocery Runners — Your store experience shouldn't stop at checkout

FOR GROCERY RETAILERS & E-COMMERCE TEAMS

Picked and packed by your store. Delivered by us.

One flat fee per delivery. No markups. No cut of your sales.

The Grocery Runners is a home delivery company for grocery stores: your associates pick and pack the online order, and our vetted drivers take it from your store to your delivery customer's front door.

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What does reliable delivery look like for your store?

Numbers grocers can hold us to.

on-time deliveries

Delivered inside the window your customer chose. Ordered for 4–5 p.m.? It arrives between 4 and 5 p.m.

customer satisfaction

The order was accurate: the right number of bags, every item there, groceries in good shape, delivered to the right house with your customer's instructions followed.

deliveries completed

delivering for grocers

Your customers. Your website. Your data.

Your customers should order on the website of the store they know and love: yours. Not a copy of your store on Instacart or DoorDash. When they order through your own website, you keep the customer relationship and the shopping data, and you control every step, from checkout to the front door.

Already using a third-party delivery app that controls your online orders? We help you bring delivery back to your own website.

Orders come through your website, not Instacart or DoorDash
You keep your customer and shopping data
You control every step, A to Z

Tired of the big delivery apps marking up your prices?

The big delivery apps often raise your store's item prices online and take a percentage of every order. Your delivery customers see higher prices and blame your store. The Grocery Runners charges one flat fee per delivery. No price markups. No percentage of your sales. No hidden fees.

Your prices stay your prices
One flat fee per delivery
No percentage of your sales

Who carries your store's reputation to the door?

Your customers judge your store by the delivery as well as the groceries.

Your delivery customers chose your store. Then a stranger rang their doorbell.

Your customers choose your store over big chains for your store's service and associates. But when your customers order online, the person delivering your store's order usually works for gig delivery apps (app-based services that send whichever driver accepts the job), not your store. Late orders, careless handling and a driver unfamiliar with your store damage your store's reputation.

The last step of the order is still part of shopping at your store.

Your delivery customer's trip doesn't end when the order leaves your store. It ends at their front door.

Your associates picked the perfect avocados and the right brand of everything. Then your store's order arrives late, crushed or at the wrong house. Your customer doesn't blame the driver. Your customer blames your store. Delivery is the last step of shopping at your store, and the step your customer remembers.

Built for volume

App-based delivery services handle thousands of deliveries an hour, send a different driver each time, and prioritize speed over care.

Built for quality

The Grocery Runners provides dedicated drivers, reviews delivery quality weekly, and focuses on deliveries your customer is glad to receive. We serve grocers who care how grocery orders arrive at customers' homes.

Keep what works inside your store.

Our delivery service fits your existing curbside pickup program.

Your team runs everything inside your store. We handle everything from your curbside to your delivery customer's door.

The Grocery Runners fits onto your store's existing curbside pickup program — the service where your associates prepare online orders for collection outside your store. Nothing changes inside your store. Your associates pick and pack (gather and bag the online order) as your customers expect. We handle last-mile delivery (getting the order from your store to your customer's home).

What changes inside your store? Nothing.

Here's how an order gets from your shelves to your customers' front doors.

How it works

1
Your delivery customer orders grocery delivery on your store's website.
2
Your store's online ordering system sends the order to your store and The Grocery Runners at the same time. The connection sends our delivery team only your customer's name, address, delivery notes and pickup time.
3
Your associates gather and bag the online order, then load our driver's vehicle at your store's curbside pickup area or delivery door — whichever location your store chooses.
4
Our driver delivers your store's order to your customer's front door. Your customer can track the delivery live and receives a photo when our driver drops off the groceries.

The Grocery Runners connects with ShopperKit, Inmar and retailers' own online ordering systems.

Your rules, at your door.

Every grocer is different. Before launch, we sit down with your team to agree on exactly how you want situations handled at the door — alcohol orders, substitutions, missing items, unhappy customers, no-one-home deliveries. Then we orient our drivers to your playbook.

What makes delivery feel like your store?

Dedicated drivers, backup coverage and direct answers support your delivery standards.

Built for grocers who care how groceries arrive.

Dedicated drivers

Dedicated drivers who know your stores and your delivery standards.

On time, every time

99% of our deliveries arrive within the promised delivery window.

No missed routes

If a scheduled driver can't make it, backup coverage keeps your store's orders moving.

Alcohol handled right

We take alcohol delivery seriously. Our team follows the alcohol delivery laws in every state we operate in and works within your store's licensing requirements. Every alcohol order is handled by drivers who know the rules.

Fits your ordering system

The Grocery Runners works with your store's current online ordering system. Your store's team does not need new software.

No layers. Fast answers.

At the big delivery apps, your account goes to a mid-level account executive who has to escalate everything. At The Grocery Runners, our leadership handles your account directly. They're the people who can fix a problem or approve a change the same day.

How do we hit 99% on time and 99% customer satisfaction?

It starts before the first delivery. Great deliveries come from great drivers, so we recruit the way a pro team scouts players: carefully, and only the best make the cut.

No faceless hiring.

Most gig delivery apps never meet their drivers. Driver applicants upload a license and watch a video. At The Grocery Runners, a real person screens every driver who will represent your store.

Phone screen

We check each applicant's license, insurance, vehicle and smartphone, and talk through customer service expectations.

Oriented on your standards

Every driver passes a criminal background check and a motor vehicle record (MVR) check. During onboarding, we vet further to make sure they understand your delivery protocols and standards, so your chain's expectations are met on every delivery.

Empathy and care

Many of your customers are seniors or have disabilities. Our drivers know to take extra care with them.

Food-safe vehicles

Every delivery vehicle must meet our food-safety standard before a driver is approved: clean, smoke-free and odor-free, with a clean space for groceries. No work tools, chemicals or debris near your customers' food.

Quality control

Every week, we review delivery quality and follow up with your customers to confirm they were happy with their delivery.

How can your team see what happened at the door?

Tracking, photos and delivery records make results visible to your store.

Technology that records every grocery delivery.

Your delivery customers

Your customer can track the grocery delivery live.
Your customer can message or call the driver delivering the order.
Your customer receives a photo of the groceries at the front door.
Your customer can rate every grocery delivery.

Your team

Our system plans efficient delivery routes for your store's orders.
Our dispatch team solves delivery problems as those problems happen.
Our system stores a record of every delivery with photos, including customer ID photos for alcohol deliveries.
Live status, every step. Through webhooks, your team knows the status of every delivery as it happens: when the driver picks up the order, when the driver is en route to drop off, and when the delivery is completed.
Your store receives weekly reports on on-time deliveries, delivery problems and orders delivered again.

Already running your own delivery fleet?

See what changed for one grocer when it replaced its fleet without changing how its associates pick and pack.

Case study

Replacing a 19-year delivery fleet.

A family-owned grocery chain in the Boston area ran its own delivery fleet for 19 years: its own vans, its own drivers, its own scheduling headaches. They replaced it with The Grocery Runners. Today we handle home delivery for all of their stores, and their associates still pick and pack every order.

No vans to buy or repair
No drivers to hire or schedule
No delivery logistics headaches
No fleet insurance to pay

19 years of in-house delivery replaced

99% on-time deliveries

Client name withheld at their request. References available to serious prospects.

Care at the door matters to your customers.

These delivery experiences show what that care means to your customers.

“They are very professional and caring, going out of their way to be helpful. Being a senior, my quality of life has been enhanced by this service.”

— Alice B.

“The Grocery Runners brings the grocery store to me! My family is hooked!”

— Natalie S.

“Grocery Runners do a marvelous service especially for senior citizens. They have been so helpful to me… very reliable, very professional.”

— Kathleen S.

What do your customers remember after delivery?

Read the messages customers sent after their groceries arrived.

What delivery customers text us

Real, unprompted text messages from customers after our drivers dropped off their groceries. Only spelling and capitalization fixed.

“My deliveries are always perfect, overseen by the best delivery man in New England — efficient and extraordinarily kind.”