FOR GROCERY RETAILERS & E-COMMERCE TEAMS

Picked and packed by your store. Delivered by us.

No markups. No cut of your sales.

Your associates pick and pack the online order; our vetted drivers take it from your stores to your delivery customer's front door.

Book a quick call

Start with a 30-day pilot.

What does reliable delivery look like for your chain?

Numbers grocers can hold us to.

on-time deliveries

Delivered inside the window your customer chose. Ordered for 4–5 p.m.? It arrives between 4 and 5 p.m.

customer satisfaction

The order was accurate: the right number of bags, every item there, groceries in good shape, delivered to the right house with your customer's instructions followed.

deliveries completed

delivering for grocers

Where we deliver

We can be up and running anywhere in the United States or Canada in 2–3 weeks.

Headquartered in Cincinnati, Ohio. Delivering in Massachusetts, Ohio and Michigan.

Several thousand deliveries every week
New stores launched in 2–3 weeks or less

Who carries your brand to the door?

Your customers chose your stores. Then a stranger rang their doorbell.

Your associates picked the perfect avocados and the right brand of everything. Then the order arrives late, crushed or at the wrong house, delivered by a gig driver who has never heard of your chain. Your customer doesn't blame the driver. Your customer blames your store. The Grocery Runners provides dedicated drivers, reviews delivery quality weekly, and serves grocers who care how orders arrive.

Dedicated drivers

Dedicated drivers who know your stores and your delivery standards.

No missed routes

If a scheduled driver can't make it, backup coverage keeps your stores' orders moving.

No layers. Fast answers.

At the big delivery apps, your account goes to a mid-level account executive who has to escalate everything. At The Grocery Runners, you get a dedicated account contact and a live dispatch team every delivery day — no call center.

How do we hit 99% on time and 99% customer satisfaction?

It starts before the first delivery. Great deliveries come from great drivers, so we recruit the way a pro team scouts players: carefully, and only the best make the cut.

No faceless hiring.

Most gig delivery apps never meet their drivers. Driver applicants upload a license and watch a video. At The Grocery Runners, a real person screens every driver who will represent your chain.

Phone screen
We check each applicant's license, insurance, vehicle and smartphone, and talk through customer service expectations.
Oriented on your standards
Every driver passes a criminal background check and a motor vehicle record (MVR) check. During onboarding, we vet further to make sure they understand your delivery protocols and standards, so your chain's expectations are met on every delivery.
Empathy and care
Many of your customers are seniors or have disabilities. Our drivers know to take extra care with them.
Food-safe vehicles
Every delivery vehicle must meet our food-safety standard before a driver is approved: clean, smoke-free and odor-free, with a clean space for groceries. No work tools, chemicals or debris near your customers' food.
Quality control
Every week, we review delivery quality and follow up with your customers to confirm they were happy with their delivery.

What does your e-commerce team see?

What your e-commerce team gets

Real-time delivery status via webhooks
Know when the driver picks up the order, is en route and completes the delivery — as it happens.
Weekly performance reports
On-time deliveries, delivery problems and orders delivered again, every week.
A record of every delivery
Photos for every delivery, including customer ID photos for alcohol deliveries.
Live dispatch support
Our dispatch team solves delivery problems as they happen.
Connects to your e-commerce platform
We connect to your e-commerce platform — and can build a custom API integration if needed.
Route planning
Our system plans efficient delivery routes for your stores' orders.

Your customers get live tracking, can message or call their driver, receive a drop-off photo and rate every delivery.

What changes inside your stores? Nothing.

We plug into your existing curbside pickup program and take it from there.

How it works

1
Your delivery customer orders on your website.
2
Your e-commerce platform sends the order to your store and to us at the same time — only name, address, delivery notes and pickup time.
3
Your associates pick and pack, then load our driver's vehicle at curbside pickup or the delivery door — whichever each store chooses.
4
Our driver delivers to your customer's front door, with live tracking and a drop-off photo.

Your rules, at your door. Before launch, we agree with your team exactly how to handle alcohol orders, substitutions, missing items, unhappy customers and no-one-home deliveries. Then we orient our drivers to your playbook.

What protects your chain and your customers?

Insurance, compliance & data

$1M general liability plus a $3M umbrella policy
Commercial coverage including food and alcohol delivery
Licensed for alcohol delivery in several states — we can secure a permit in your state, typically within a week
Every driver background-checked and MVR-screened
Your customer data stays yours: we use it only to complete deliveries, never for marketing, and never share or sell it. We never handle payment data.

Your customers. Your website. Your data. Your customers should order on the website of the store they know and love: yours. Not a copy of your store on Instacart or DoorDash. When they order through your own website, you keep the customer relationship and the shopping data, and you control every step, from checkout to the front door.

Already running your own delivery drivers?

See what changed for one grocer when it replaced its in-house drivers without changing how its associates pick and pack.

Case study

Replacing 19 years of in-house delivery drivers.

A family-owned grocery chain in the Boston area ran delivery with its own drivers for 19 years: its own vans, its own drivers, its own scheduling headaches. They replaced it with The Grocery Runners. Today we handle home delivery for all of their stores, and their associates still pick and pack every order.

No vans to buy or repair
No drivers to hire or schedule
No delivery logistics headaches
No delivery vehicle insurance to pay

19 years of in-house delivery replaced

99% on-time deliveries

Client name withheld at their request. References available to serious prospects.

What delivery customers text us

Real, unprompted text messages from customers after our drivers dropped off their groceries. Only spelling and capitalization fixed.

“My deliveries are always perfect, overseen by the best delivery man in New England — efficient and extraordinarily kind.”